The agreement
These terms are between you and [legal business name], a [state] [LLC / sole proprietorship] doing business as On the Line ("we," "us"). By using meetontheline.com or our service, you agree to them. If you're a business client, your signed agreement or order form comes first where it says something different.
What we do
We set up and run an AI receptionist for your business. It answers your calls, asks callers about the job, books it on your calendar, texts you a summary, speaks English and Spanish, and texts back callers whose call was missed or dropped. We aim to have you live within 7 days of your setup call.
Your part
Give us accurate details about your services, hours, prices and service area, and tell us when they change. Keep your call forwarding and calendar connected. Use the service only for lawful purposes, and only for your own business.
Text messages (SMS)
IMPORTANTWe send texts on your behalf to callers about their call or appointment, and summaries to you. How often: it varies with call volume. Cost: message and data rates may apply.
To stop: reply STOP to any message to opt out. Reply HELP for help, or email hello@meetontheline.com. Carriers aren't liable for delayed or undelivered messages.
Our use of your information for texting is covered in our Privacy Policy.
AI isn't perfect
The receptionist is AI. It can mishear a caller or get a detail wrong, so check the summaries we text you. It's not an emergency line: callers with an emergency should dial 911.
Price, billing and cancelling
Your price is agreed on the demo call and written in your order. [Billing schedule, e.g. monthly in advance.] [Contract term, e.g. month-to-month, cancel anytime with 30 days' notice.]
Limits on liability
We work hard to answer every call, but we can't promise the service will never go down or never make a mistake. To the extent the law allows, we aren't liable for lost jobs, lost profits or indirect damages, and our total liability is limited to what you paid us in the [3] months before the claim.
Changes, law and contact
If we change these terms, we'll update the date at the top and tell active clients by email. These terms follow the laws of [state]. Questions? Email hello@meetontheline.com.