Who we are
On the Line is run by [legal business name], a [state] [LLC / sole proprietorship] ("we," "us"). We answer phone calls and book jobs for home service businesses ("our clients"). This policy explains what we collect on meetontheline.com and on the calls and texts we handle for our clients.
What we collect
When you book a demo or contact us: your name, email, phone number and business name.
When you call one of our clients: your name, phone number, address, what you need help with, the time you booked, and a recording and transcript of the call.
When you visit the site: basic usage data, like pages viewed and device type.
How we use it
To answer calls, book jobs and send texts for our clients. To schedule and run your demo. To fix problems and make the service better. We never sell your personal information.
Text messages (SMS)
IMPORTANTWhen you call a business that uses On the Line, or give us your phone number, you may get texts from us on that business's behalf about your call or appointment. For example: a booking confirmation, or a text back if your call dropped.
How often: it varies with your calls and bookings. Cost: message and data rates may apply.
To stop: reply STOP at any time. Reply HELP for help, or email hello@meetontheline.com.
Your number stays private. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
How long we keep it
Call recordings and transcripts are kept for [time period], then deleted. Other information is kept while we work with the business you called, or until you ask us to delete it.
Your choices
Email hello@meetontheline.com to see, correct or delete what we have about you. Reply STOP to any text to stop getting them. This site and service aren't meant for children under 13.
Changes and contact
If we change this policy, we'll update the date at the top. Questions? Email hello@meetontheline.com.